Enterprise Automation Information and Idea Requests
Published on: January 8, 2025
The Enterprise Automation team’s goal is to improve the efficiency and productivity of IT service operations within the organization by leveraging technology. This initiative will benefit our associates, customers, and tribal members through an “Automation First” strategy, enabling CNO to automate operational tasks, service delivery, and support workflows.
In simpler terms:
Do it better: We aim to use automation to increase efficiency and accuracy. Automated tasks reduce human errors, improve data quality, and speed up processes, allowing teams to focus on more strategic endeavors that benefit the Choctaw Nation of Oklahoma.
Do more: Automation enables faster decision-making for our leadership teams and allows employees to concentrate on higher-value tasks that require creativity and critical thinking, leading to higher job satisfaction and morale.
Do it for less: We can deliver products and services to our customers, associates, and tribal members faster and at a lower overall cost by eliminating the manual labor costs associated with repetitive tasks, leading to significant savings over time.
The initial effort of the Enterprise Automation team is to promote the advancement of well-defined, repeatable processes that leverage industry-standard tools and best practice methods to define and build automated workflows and tasks supporting IT Service Orchestration and Operations. We will achieve this by collaborating with all IT verticals to determine the necessary capabilities for automation tools. Additionally, we will work together to identify the current automation tools that could benefit the entire enterprise.
Bringing Automation to CNO will not be an effort taken on by a single team, but a collaborative endeavor involving multiple groups within IT and with input from other departments and groups within the Choctaw Nation.
We are asking all associates to submit their ideas for automation solutions using our Virtual Automation Suggestion Box. Your insights and suggestions are invaluable as we work together to enhance our processes and operations. Submit an idea to the suggestion box.