Monthly Casino Compliance

Oklahoma ranks as the fifth most gambling-addicted state in America, with an estimated 75,000 problem gamblers and historically high numbers of gambling-related embezzlement cases. Tribes work on multiple fronts and contribute millions of dollars each year to address problem gambling, support treatment programs, and promote healthy lifestyles.

Wiley Harwell, director of the Oklahoma Association on Problem Gambling & Gaming (OAPGG) said tribal donations account for more than half his budget. He said some tribes also fund their own programs and health centers that address behavioral health issue, such as problem gambling. “Tribes definitely participate,” Harwell said. “There are about five large tribes that contribute to us financially.”

The board of Harwell’s nonprofit includes a central voice in tribal gaming: Matthew Morgan, chairman of the Oklahoma Indian Gaming Association. Together, the two organizations lead Tribal Voices, a responsible gaming advocacy group that promotes a Smart Play OK campaign for responsible gambling.

Sheryl Zuker, 55, lives in eastern Oklahoma and said she goes to casinos once or twice a month. She thinks the gaming industry does well at promoting addiction resources. When casinos send her promotional mail, she said information about problem gambling is always featured. “Casinos give you the opportunity to get help if you need it,” Zuker said.

Presenting this information is one of casinos’ responsibilities under the state-tribal model gaming compact. Casino staff are also trained to identify problem gamblers, and many tribes will permanently ban an individual from their casinos upon that person’s request. If people ask to re-enter a casino after they request to be banned, it’s a hard no. If somebody gets to the point where they need help, banning is a part of that.

Morgan stated, “Our position on this issue is very simple: We want our patrons to enjoy the experience and have fun,” he said. “But with that fun comes a sense of responsibility. Once a game ceases to be fun, it ceases to be a game.”

Somewhat like the National Suicide Prevention Lifeline, Oklahoma has the Problem Gambling Helpline, which Wiley Harwell operates with the state. When callers dial (800) 522-4700, they are directed to Gamblers Anonymous groups or to one of the state’s 40 centers that can receive funding for treatment. Through Harwell’s Tribal Voices organization, at least three tribes post the number on their electronic billboards.

The Choctaw Nation of Oklahoma is committed to promoting responsible gaming and training associates on the signs and symptoms of problem gamblers. As part of that ongoing effort, the Responsible Gaming and Problem Gambler Awareness course will be available as a standalone yearly training beginning Jan 1, 2025. We hope this will increase attention and knowledge of our associates by giving this course the undivided attention it deserves.